LF3 Love Factor SMS Communications & Consent Policy

Last updated: November 21, 2025

 

At LF3 Love Factor, we use SMS messaging to communicate clearly, promptly, and supportively with the couples and families we serve. This page explains how we collect consent, what types of messages we send, how often we send them, and how your information is stored and protected.

1. How We Collect Phone Numbers & SMS Consent

LF3 Love Factor gathers mobile phone numbers and obtains SMS consent in the following approved ways:

A. Webforms (Primary Opt-In Method)

When you enter your phone number on our website, online intake forms, or event registration pages, you will see a clear SMS disclosure next to the phone number field.
You must manually check a box to provide consent to receive text messages.

B. Verbal Consent (In-Person or By Phone)

Our staff may collect your number during:

  • Intake calls
  • Counseling sessions
  • Workshop registration
  • Event sign-ups
  • Customer support calls

When collecting verbal consent, our staff reads the required SMS disclosure, and your consent is documented in your file.

C. Paper Registration or Intake Forms

Some clients provide their mobile number through paper forms that include the full SMS disclosure and a signature line.
These signed forms are uploaded securely to your digital file.

D. Customer Account Updates

Users updating their contact information in an LF3 account or client portal will see the same disclosure before saving changes.

E. SMS Keyword Opt-In

You may opt in by texting a keyword (e.g., “JOIN,” “START,” “YES”) to our dedicated number, agreeing to receive recurring messages.

2. SMS Disclosure (Full Required Verbiage)

“By providing your mobile number and opting in, you agree to receive SMS messages from LF3 Love Factor relating to appointment reminders, scheduling updates, marriage and family resources, encouragement, and event notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance. View our Privacy Policy and Terms & Conditions below.”

—
Privacy Policy: https://lovefactor.com/privacy-policy
Terms & Conditions: https://lovefactor.com/terms-and-conditions

3. Types of Messages We Send

LF3 Love Factor uses SMS to serve clients and provide helpful, relationship-supporting communication. Messages may include:

A. Appointment & Scheduling Notifications

  • Upcoming appointment reminders
  • Rescheduling or cancellation notices
  • Billing reminders related to sessions

B. Marriage & Family Encouragement

  • Relationship tips
  • Heart-connection reminders
  • Follow-up support from workshops & events

C. Event & Workshop Updates

  • Registration confirmations
  • Orientation information
  • Event reminders or changes

D. Customer Support Responses

  • Answers to questions
  • Intake guidance
  • Responses to HELP inquiries

4. Message Frequency

Message frequency varies by service type:

  • Appointments: 1–4 messages per appointment cycle
  • Workshops/Courses: Up to 6 messages per month
  • Encouragement/Relationship Tips: Up to 4 messages per month
  • General Notifications: 1–4 messages per month
  • Keyword responses: As initiated by the user

Standard message: “Message frequency varies.”

5. Opt-In / Opt-Out / Support Keywords

Opt-In

You can opt in to SMS by:

  • Checking the SMS consent box on a form
  • Signing a paper intake form
  • Verbally agreeing
  • Updating your online account
  • Texting an opt-in keyword (JOIN/START/YES)

Opt-Out

To unsubscribe at any time:
Reply STOP.

You will immediately stop receiving messages unless you re-opt in.

Support

For assistance or more information:
Reply HELP.

6. How We Store & Protect Your Data

LF3 Love Factor securely stores your phone number and consent records in the following systems:

A. Customer CRM / Patient File

We maintain:

  • Your phone number
  • How you provided consent
  • When you opted in
  • What disclosure you agreed to

B. Online Intake and Appointment Systems

If submitted through online forms, your consent and data are stored directly in your client profile.

C. SMS Platform Logs

Our SMS provider stores:

  • Opt-in timestamps
  • STOP/HELP responses
  • Message delivery logs

Security Measures

We utilize:

  • Encrypted databases
  • Role-based access controls
  • HIPAA-aligned workflows (for counseling services)
  • Regular audits of data usage and permissions

Your information is never sold, rented, or shared outside of LF3 Love Factor’s operational needs.

7. Privacy Policy & Terms

Links to governing documents:

  • Privacy Policy: https://lovefactor.com/privacy-policy
  • Terms & Conditions: https://lovefactor.com/terms-and-conditions

Questions?

For any concerns regarding your SMS preferences or data handling, please reach out at:

Email: connect@lovefactor.com
Phone: +1 (208) 444-5683

We’re committed to communicating with clarity, care, and respect for your privacy.